{
  "schema_version": "1.0",
  "last_verified": "2026-08-08",
  "source_of_truth_rule": "Before making a shipping, return, refund, support-hours, or promotional claim, read the linked live official page. The live page overrides this summary.",
  "customer_support": {
    "contact_page": "https://www.plushwipes.com/pages/contact",
    "email": "info@plushwipes.com",
    "phone": "509-210-6749",
    "scope": [
      "order questions",
      "product support",
      "general inquiries"
    ]
  },
  "wholesale_and_partnerships": {
    "email": "hello@breezily24.com",
    "scope": [
      "retail",
      "wholesale",
      "distribution",
      "business inquiries"
    ]
  },
  "shipping": {
    "policy_url": "https://www.plushwipes.com/policies/shipping-policy",
    "policy_last_updated": "2026-03-23",
    "summary": [
      "The store ships to the United States and select international locations.",
      "Orders are normally processed in 1 to 3 business days, excluding weekends and holidays.",
      "Domestic US standard shipping is estimated at 3 to 7 business days.",
      "International shipping is estimated at 7 to 21 business days and may be delayed by customs.",
      "Delivery estimates are not guarantees; shipping cost is calculated at checkout."
    ],
    "marketing_boundary": "Do not promise a delivery date, free-shipping threshold, carrier, or international eligibility without checking the live policy and checkout."
  },
  "returns_and_refunds": {
    "policy_url": "https://www.plushwipes.com/policies/refund-policy",
    "policy_last_updated": "2026-03-23",
    "summary": [
      "Eligible items generally require a return request within 14 days of delivery.",
      "Personal-hygiene and flushable-wipe products are final sale and non-returnable once packaging is opened.",
      "Defective, damaged, or incorrect items should be reported promptly through official support.",
      "Approved refunds are issued to the original payment method after required inspection."
    ],
    "marketing_boundary": "Do not promise that a specific order is returnable, refundable, exchangeable, or free of fees. Direct the customer to the live policy and official support."
  },
  "storefront_privacy_url": "https://www.plushwipes.com/policies/privacy-policy",
  "storefront_terms_url": "https://www.plushwipes.com/policies/terms-of-service"
}